RIGHT OF WITHDRAWAL
Legislative Decree 15-01-1992, n°50
Implementation of directive n° 85/577/EEC concerning contracts negotiated away from business premises
The customer who has purchased products for personal use from ITALIANTRENDY can withdraw from the purchase within 14 working days from the delivery of the goods.
To withdraw from the purchase, the products must still be perfectly sealed and in their original packaging.
The customer who intends to withdraw from the purchase must first communicate this via Registered Mail A/R or via email to info@italiantrendy.it
All items must be shipped to:
Homaki srl
at Via Settembrini, 5, 2012 Milan (MI)
Any shipping costs for the return of the materials are to be borne by the buyer.
The return must be made via insured mail with no charge.
Packages sent cash on delivery or with freight assigned will not be accepted.
ITALIANTRENDY reserves the right to inspect the integrity of the returned materials before processing the refund.
The refund includes only the cost of the materials; shipping costs, additional costs such as packaging, cash on delivery, insurance are not included.
For modified or customized items, neither returns nor size exchanges are allowed.
In the case of orders that received a discount greater than the standard on the site, exchanges or replacements of goods will not be granted.
SIZE OR ITEM EXCHANGE
It is possible to proceed with the exchange of the size of the item or to change the item for another of your interest.
Attention: it is necessary to communicate via email or phone the intention to proceed with a return or any type of exchange.
This operation must be authorized by Italiantrendy.
Attention: the exchange or return of the item can be performed within and no later than 14 working days from the delivery of the goods.
The costs in this case are always to be borne by the buyer who can choose between:
1. Shipping at their own expense with a courier or registered mail or any other traceable method and request, once the receipt and inspection of the goods status is confirmed, the exchange upon payment of the new shipping cost (7 euros).
2. Requesting the exchange arranged by Italiantrendy with a round trip (at a cost of 7+7 euros). In this case, the customer only needs to prepare a well-sealed package (a courier bag is also fine) to hand over to the courier. Italiantrendy will then take care of both the pickup and the new shipment.